Contact Us, Claims


St. James Insurance Group has established a technical Claim Center to provide guidelines for administering claims. SJIG has entered into relationships with specific outside claims administrators to assure that all claims customer service standards are met, and that all claims are processed timely and accurately.

At SJIG we are committed to claims customer service. To ensure our efficiency, we require that our claims partners be adequately staffed to meet our responsibility to our insureds should there be a catastrophe and that we have an efficient Catastrophe plan in place so that our customers are contacted promptly and their claims processed quickly.

As part of our commitment to you we are available to discuss claims issues and coverage questions.

To report a claim:

Chubb Custom Insurance Company: (800) 252-4670
Southern Fidelity Insurance Company: (866) 874-7342
LLoyd's: (888) 868-7544 or
Maxum Specialty Insurance Group:
St. Johns Insurance Company: (800) 748-2030

Should you require further assistance, please contact us at:

Toll Free Phone: (888) 868-7544
Toll Free Fax: (888) 876-7544